FAQ

FAQ (Frequently asked questions and answers when buying PETSFIT)

Q: What are the shipping options available?
A: We offer standard shipping and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping delivers within 1-2 business days.

Q: Can I return or exchange a product if needed?
A: Yes, we have a hassle-free return and exchange policy. Please refer to our Returns & Exchanges page for detailed instructions.

Q: Do you ship internationally?
A: Currently, we only ship within the United States. We are exploring international shipping options for the future.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Use this tracking number to monitor your delivery status.

Q: Are your pet carriers airline-approved?
A: Yes, our pet carriers are designed to meet most airline regulations. We recommend checking with your specific airline before travel.

Q: How can I contact customer support?
A: You can reach our customer support team via email at support@petsfit.com or through the Contact Us page on our website.

For more inquiries, please don't hesitate to contact us.

Q: What are the dimensions and weight limits for your pet carriers?

A: The dimensions and weight limits vary by product. You can find detailed information about each pet carrier on its respective product page.

Q: Are the materials used in your pet carriers pet-friendly and durable?

A: Yes, we prioritize using pet-friendly and durable materials in our pet carriers to ensure the safety and comfort of your furry friends.

Q: Do you offer customization options for pet carriers?

A: Currently, we do not offer customization for pet carriers. However, we are constantly expanding our product offerings, so stay tuned for any updates in the future.

Q: Can I wash the pet carriers?

A: Most of our pet carriers are designed to be easily cleaned. Please refer to the product care instructions included with your purchase for specific cleaning guidance.

Q: Are there any assembly requirements for the pet carriers?

A: Our pet carriers are designed for easy assembly, and any necessary instructions or tools will be included with your purchase.

Q: Do you offer wholesale pricing for bulk orders?

A: Yes, we offer wholesale pricing for bulk orders. Please contact our sales team at support@petsfit.com for more information on wholesale opportunities.