Purchase Note

Dear valued customer,

We apologize for any inconvenience you may have experienced with your PETSFIT product. We are here to assist you in resolving any after-sales issues you may have encountered.

If you require replacement parts for your PETSFIT product, please follow the steps below:

1. Visit our official PETSFIT website at www.petsfit.com.
2. Contact us, Send Pictures, and Confirm the Replacement Parts Needed with Customer Service Personnel.
3. Confirm if there is a cost for the replacement parts and inquire about the amount.
4. After the customer service personnel have adjusted the price, click on the desired replacement part and add it to your cart.
5. Proceed to checkout and provide the necessary shipping information.
6. Complete the payment process to finalize your order.

Once your order is confirmed, our team will process it promptly and ensure that the replacement part is shipped to you as quickly as possible.

If you have any further questions or require additional assistance, please do not hesitate to reach out to our dedicated customer support team. We are available via email at support@petsfit.com.

Thank you for choosing PETSFIT for your pet's needs. We appreciate your understanding and patience.

Best regards,

The PETSFIT Team

We want you to love everything about PETSFIT - that's why we offer free returns and exchanges on unused items within the first 30 days. We only accept returns on unused items, so please try them out gently at home before traveling. Learn more about our return policy.

We offer a one-year limited warranty on all of our bags and accessories, which means that if anything fails within the first year, we'll repair or replace it. Learn more about the warranty.

Remember, while personalized products cannot be returned or exchanged, they are still covered under our warranty. For shipping information, see the FAQ.