Política de reembolso

Order Cancellation

Orders can be canceled before shipment. If your order has been paid for and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, the order cannot be canceled. In special cases, you can contact us and choose to refuse the package. Thank you for your understanding.

Return Policy

Thank you for choosing our products. To ensure your satisfaction, we have established the following return policy. Please read the terms carefully if you need to return an item:

Return Period You can request a return within 30 days from the date you received the product. (If purchased through non-official channels, please contact us separately for processing.)

Return Conditions

• The product must be unused, unwashed, and include all original tags and packaging.
• The product must not have any damage or obvious signs of use.

Non-Returnable Items

• Personalized custom items.
• Discounted or promotional items (unless there is a quality issue).

Return Process

1. Please contact our customer service team via our support email at support@petsfit.com or through the website's online chat function to request a return.
2. A customer service representative will respond within 1-2 business days and provide detailed return instructions, including the return address and related precautions.

Return Shipping

• If the return is due to a quality issue or incorrect item sent, the return shipping cost will be borne by us.
• If the return is for other reasons, the return shipping cost will be borne by you.

Refund Processing Your satisfaction is our priority. We are proud to offer an absolute satisfaction guarantee, ensuring that you receive your items on time and as described. We highly value your satisfaction; therefore, every customer shopping at petsfit.com enjoys the following guarantees:

• If you do not receive your order, we will issue a full refund.
• If the item does not match the description or is damaged, we will issue a full or partial refund.
• If you do not want the received product, we will issue a full refund (you must return the item at your expense, and the item must be unused).

Full refunds will not be provided under the following circumstances:

• The order did not arrive due to your fault (e.g., providing an incorrect delivery address).
• The order did not arrive due to circumstances beyond our control (e.g., customs clearance delays, natural disasters).

We will process your refund within 7 business days of receiving and inspecting the returned item. The refund will be returned via the original payment method, and the exact time it takes to reflect in your account depends on your bank or payment platform's processing time.

Exchange Policy If you need to exchange an item, please follow the above return process to request a return and then place a new order for the desired item.

Special Cases If the item is damaged during shipping, please contact us within 48 hours of receiving the item and provide photos and detailed information about the damage so that we can handle it promptly. If you have any questions about our return policy or need further assistance, please feel free to contact our customer service team.

Thank you for your understanding and support!

Sincerely

PETSFIT STORE